The ability to audit user activity to gain insight would greatly assist with training with regard to productivity. With our previous EMR, I could report on user activity to get a feel for how long they are using the platform, and for therapists, how much time is spent documenting notes, evals, etc. For Billing, I could summarize the status changes to gain insight on how they are doing in each status area, etc. I see that these are being logged because you see the date/time user data on individual document statuses. For Billing, it is being logged because there is a history tab for each individual claim that shows status changes by date/time and the user. However, in both instances, this is not very useful on a user basis because you cannot look at, for example, a history range of claim logs just for a single user. I could even see how this would be important for training scheduling staff.
The ability to audit user activity to gain insight would greatly assist with training with regard to productivity. With our previous EMR, I could report on user activity to get a feel for how long they are using the platform, and for therapists, how much time is spent documenting notes, evals, etc. For Billing, I could summarize the status changes to gain insight on how they are doing in each status area, etc. I see that these are being logged because you see the date/time user data on individual document statuses. For Billing, it is being logged because there is a history tab for each individual claim that shows status changes by date/time and the user. However, in both instances, this is not very useful on a user basis because you cannot look at, for example, a history range of claim logs just for a single user. I could even see how this would be important for training scheduling staff.