Barry J
My feedback
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99 votesBarry J
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14 votes
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An error occurred while saving the comment Barry J
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6 votes
An error occurred while saving the comment Barry J
commented
We need an API that will let us easily read data about patients and schedules so that we can automate some communications.
Just as an example, if we want to maintain an email newsletter list to each office, with an API I can make sure the list is always up to date in the tool. Removing patients as they are rolled off the schedule, adding new patients.
In the event of a weather closure for snow, having API would let me read all of the contact information for patients that day and then automate a phone call using Twilio to notify them of the closure.
The real key is being able to use some simple code to get to the information. The reports feature is excellent and I think that the simplest way to bridge the gap would be to provide a link where a generated report CSV could be downloaded using an API key. That ability to get new information every day would address most use cases.
Barry J
supported this idea
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We would like a way for our admins and therapists to access the patient link for a teletherapy session directly.
While Fusion teletherapy works beautifully when a patient has the link, we have encountered many issues with patients not receiving it due to the automated nature of the email/text delivery process. If a patient calls at the last minute and needs to switch to telehealth, it may be after the delivery time for the link so they won't see it.
In these cases especially, it's important for somebody from our clinic to be able to get the correct link and send it to the patient directly to ensure the session can begin on schedule. When it doesn't happen, we're left with no choice but to divert the patient to Zoom or some other alternative option and it leads to a poor clinic experience.
I was just made aware that it's available to the patient via the patient portal, but some internal means of access would be very beneficial to us.
Additionally, when we need to test and demo these sessions internally it will dramatically simplify the process.
Thank you!