Choose time-frame for appointment reminders
Let me choose a time-frame for patient appointment reminders, so that I can set them to go out on a schedule that better matches my cancellation policy or have more flexibility to send them closer to the appointment time.
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Shani W commented
Allow us to customize patient text/email reminders. Allow us to turn off reminders for certain appointments.
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Paul B commented
As a University System with three clinics on three different campuses, this is very important to us!
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Lauren H commented
We should be able to customize text messages AND have the ability to receive texts (preferably without another upcharge)--especially since you charge for texts.
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Lauren H commented
This would be super helpful to be able to communicate directly with patients who need to cancel or reschedule.
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Audra Y commented
Please allow for more than 1 reminder for an appointment. I want at least 48-72 hours AND the day before, and possibly the day of. I typically see patients who have experienced brain injury, and the multiple reminders is really important to help them get to the clinic!
Options to confirm, cancel or reschedule is also a must.
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Ronnie W commented
Especially not that we are paying for the reminder texts!!!!
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Jennifer S commented
Now that you charge for each text message, please give language and message customization options.
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Kristin Helms commented
We cannot justify the new cost for text messaging service without the ability to customize the message, customize when they are sent, send additional messages, etc. It would be one thing to be charged $.10 if we had this ability/flexibility, but there is currently NONE. Due to this we will not be using text reminders by Fusion; if other companies can provide this service for a penny or less, Fusion should too. We pay too much money for this EMR for everything to have additional costs. Due to this, we are also looking into other EMRs.
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Cynthia T commented
It's ridiculous that we are being charged for text messages when we have NO option to customize!!
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jessica.sang commented
We would like to be able to add a link for online check in for patients to use with each appointment
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larry.sang commented
We really need the ability to add additional information to the appointment reminder. Notably a URL we use to check-in when they arrive using their phone.
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Padra S commented
Allow more than one timeframe for appointment reminders... 36hrs, 72 hrs, etc.
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Ashley C commented
day of text reminders
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Natalie Rousseau Fouty commented
Day of reminders for client appointments
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Jessica L commented
Allow for customizable reminder times. I am mobile and it would be nice to have a reminder text go out a few hours before the appointment and not 24 to remind pts to get home before I get there if they are out and about.
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Jamille S commented
We would like the option to customize text message to meet each families needs. We have MANY families who speak Spanish or another second language only and they are unable to understand the text messages because they are only in English.
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Coral R commented
Text/Email Reminders
It would be helpful if we could edit or create our own auto reminder that will be sent to patients.
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Megan R commented
We would love to customize text reminders to include location and therapist!
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Megan R commented
We would love to be able to customize the text reminders!
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Mary W commented
Customize text message reminders for patients that have multiple appointments per day and be able to choose what presets are being reminded about.